Chocoexotica believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 24hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
No cancellations are entertained for those products that the Chocoexotica marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day or other festival, personalize gift etc. These are limited occasion offers and therefore cancellations are not possible.
Chocoexotica does not accept cancellation requests for chocolate bouquets However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
How Do I Cancel My Order?
You can cancel your order by contacting Chocoexotica customer care number within 8 hours of placing of order. Your amount after deducting 25% as service charges will be refunded. An order cannot be cancelled once the item has been Shipped / delivered to you.
In order to cancel an order / Product, write an email to info@Chocoexotica.in with your Order no. and reason to cancel the order. We will be sending a confirmation email for the cancelled order.
How Long Will It Take To Process My Cancellation Request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
When I Will Get Back The Amount For The Cancelled Order?
Once the order is cancelled the refund will be initiated within 2 days and it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Chocoexotica.
I have not got the refunded amount even after 10 days, what I must do?
You can write an email to info@Chocoexotica.in with your Order no. and we will take necessary coordination with our payment gateway & your bank to get back the amount.