Chocoexotica reserves the right to amend/modify these Terms and Conditions at any time.
All perishable products like chocolates, chocolate bouquets, chocolate covered nuts and masala dry fruits colour, shown here are indicative. We do our best to give a better result than shown. It may be possible that the actual arrangement/ design/colour varies due to availability and other reasons beyond our control. In such cases, Customer is not liable for any compensation.
In summer conditions, chocolates may reach the customers in a slightly melted conditions in spite of chocoexotica’s best efforts to maintain temperature of product. No refunds will be done if chocolates reaching in melted condition.
In cases of ordered items products like chocolates, chocolate covered nuts and masala dry fruits are not available in the respective city or town, we shall deliver available best quality other similar items of equal value. We always ensure that full or higher value to our customers in all such cases.
Shipment shall be done in 2 to 5 business days
In rare cases after placing the order, the delivery may not be possible due to remote area, long-distance, non-availability of the product, Non-availability of service either temporarily/ permanently, a delivery person met with an accident, damage of the product, strike, protest, rain, natural calamity, lack of transportation. In such case, Chocoexotica has full authority to take the decision to cancel the order and a full refund shall be done. No compensation shall be done for such cancellation.
Chocoexotica will always try to deliver the product within the specific date & time. In some cases, earlier or delay may happen, and no complaint or compensation shall be accepted.
Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get a 100% refund of your money for such items.
In some cases, gift message may not be written on the product, gift tag during the festivals Occasion, normal days. In such cases, Customer cannot claim for any compensation.
Requests for cancellation of orders will not be entertained after processing the order. however, in rare cases, it can be considered. The decision of Chocoexotica will be final in this case.
We reserve the right to cancel any order without providing any reason. This will be regardless of whether the payment has been confirmed/received. Payment for the cancelled orders will be refunded and the Customer will be informed. No compensation shall be done for the cancelled order.
Refund for Cancellation of Order either by the Customer or by Chocoexotica will be settled at the earliest as soon as the formal procedure is completed. In some cases, the delay may happen due to Payment gateway / Bank formalities. In such cases Customer can send an email about non-credit of payment and Chocoexotica will do all the coordination to get back the amount. No compensation shall be done for such a delay.
For orders in which problem arises owing to the mistake of the Customer e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the Customer.
It is the sole responsibility of the Customer to check the order detail including product, address, date, time in the order confirmation received through email.
Chocoexotica is not responsible for any Human or technical error made by the Customer. For such cases the customer should call/email about the any error / changes in the product/address/mobile. Any changes in Product / address/error shall be considered only after getting email confirmation from Chocoexotica.
The Customer agrees to give the correct information which is true and authentic. We reserve the right to confirm the information provided by the Customer.
Any complaint regarding quality of product, noncompliance of product description, shortage of quantity, damage shall be reported within 2 days. Chocoexotica have full authority to accept/reject including refund for the complaint raised by the customer after the mentioned days.
Customer should read the product weight / Quantity before placing the order.
We will not be held liable for any credit card fraud that occurs on its website. Customers have to use only their card when they make their payments. The liability of using a fraudulent credit card lies on the Customer and the responsibility to establish otherwise shall exclusively be the Customer’s.
We will not be responsible for any delay / non-delivery of the order because of flood, fire, wars or for any reason that are beyond our control. For such orders a complete refund will be provided.
In some cases, the shipment of product shall be delayed due to back order / Manufacturing time. In such cases Customer are not liable to claim any compensation for the delay.
There may be delay in delivering the product after shipment due to the concern courier company / difficult to identify the location / remote area. In such cases Chocoexotica shall do all the coordination to deliver the product at the earliest. Customer is not liable to claim any compensation for the delay.
In case of any complaint against the quality or different in product. In such cases, the Customer raises the complaint through email within 24 hours on receiving the product. Chocoexotica have full authority to accept or reject the complaint. Refund can also be made depending on nature of complaint and any decision to refund is sole prerogative of Chocoexotica.
In case a customer wants to cancel an order, he needs to do it at least 24 Hours before the date of delivery or the date of shipment. However, in all such cases 10% of the ordered amount will be deducted towards credit card processing expenses.
It is the customer responsibility to check the price of the product before placing the order and they don’t have any liability to claim the difference in additional price.
It is the Customer responsibility to check physical damage on the product / parcel / while receiving the product through courier. Any damage, Quality, difference in product received by the Customer.
Customer should carefully read the description of the Product, shipping details and destination disclaimer information before placing the order.
The Schedule Date & Time are not applicable for the product delivered through Courier. Chocoexotica will do the coordination with the Courier associates in order to delivered to the nearest date selected by the Customer. The Customer do not have any liable to complaint regarding delivery date for such product.